The refund does not apply to any damage or loss caused by a virus. Virus Protection Pledge (VPP): If we cannot remove a virus from your supported device we'll refund you the amount you paid for your current term subscription.System Requirements apply. Turning off auto-renewal terminates your eligibility for these additional benefits. Not all benefits are offered in all locations or for all product subscriptions. You can check your eligibility for these benefits in your My Account page.These benefits include the Virus Protection Pledge (VPP) and Safe Connect VPN. auto-renewal is set to "on" on your My Account page.
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See System Requirements for additional information. Not all features may be available on all devices. Product features may be added, changed or removed during the subscription term. Subscriptions covering "all" devices are limited to supported devices that you own.
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Your subscription is subject to our License Agreement and Privacy Notice.You may also be entitled to a pro-rata refund outside this window – see Refund Policy. You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal charge (for 1 year subscription terms or longer).You can change your auto-renewal settings before then to avoid being charged from your My Account page. Payment will be taken 30 days before your subscription renews.If the renewal price changes, we will notify you in advance using the email address you provided at registration, so you always know what’s going on. The new price will apply when your subscription renews. Introductory offer: Unless otherwise stated, if an introductory price is shown, it describes the lower price offered to you, as a new customer, for the first term of the subscription and the price currently paid by existing customers upon renewal of their subscription for a subsequent year at the time that the offer is made..We will contact you using the email address you provide when you register ahead of the renewal date, so you can decide whether to keep your subscription going or not..After that, unless you choose to cancel your subscription, it will renew automatically for another term and you will be charged the renewal subscription price in effect at the time of your renewal. The amount you are charged upon purchase is the price of the first term of your subscription.
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